Privacy Policy

At VELI Luxury ("VELI," "we," "us," or "our"), we believe that luxury should be accessible, and that includes transparency about how we handle your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website veliluxury.com or make a purchase.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register on the Site
• Make a purchase
• Subscribe to a newsletter
• Participate in promotions or surveys
• Contact customer support

Categories of Information:

• Contact Information: Name, email address, shipping address, billing address, phone number
• Order Information: Products purchased, payment details (processed securely by third-party payment gateways)
• Account Information: Username, password, order history
• Communication Preferences: Marketing preferences, feedback, survey responses
• Technical Information: IP address, browser type, device information, cookies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and service-related communications
• Communicate about promotions, new products, and brand updates (you may opt out anytime)
• Improve our products, website, and customer experience
• Detect and prevent fraud or security issues
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help with payment processing, shipping, marketing, analytics, and IT support. These parties are contractually obligated to protect your data.
• Legal Compliance: When required by law, court order, or to protect the rights, property, or safety of VELI Luxury, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you).

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location (e.g., India under the Digital Personal Data Protection Act, 2023), you may have certain rights:

• Access & Correction: Request a copy of your personal information or correct inaccuracies
• Withdraw Consent: Opt out of marketing communications at any time by clicking "unsubscribe" in emails
• Data Portability: Request a transfer of your data
• Grievance Redressal: Contact our grievance officer

To exercise these rights, please contact us at support@veliluxury.com.

6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal compliance).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date indicates when changes were made. Continued use of the Site after changes constitutes acceptance of the revised policy.